Position summary
The MTO supports business operations by managing sales follow-ups, MIS and reporting, CRM administration, partner coordination, digital and process-improvement work, and operational documentation. The role sits between management, sales, technical teams, partners, vendors, and customers so information stays current, actions are tracked, and pending work closes on time.
Key responsibilities
- Prepare and maintain management reports, sales MIS, deal trackers, work-order records, and operational data.
- Follow up with Key Account Managers and business teams so sales activities, opportunities, and pending actions stay updated.
- Support CRM administration, including requirement gathering, user feedback, testing, data-quality monitoring, and user adoption.
- Coordinate digital transformation and process-improvement work, including CRM enhancement, automation, AI-enabled solutions, ERP-related functionality, and internal business applications.
- Manage coordination with technology partners, OEMs, vendors, and customers, including documentation, compliance, pending activities, and operational follow-ups.
- Prepare and maintain SOPs, process documents, presentations, trackers, business requirements, and management documentation.
- Track operational matters, escalate delays or information gaps, and keep stakeholders informed until closure.
Key deliverables
Timely, accurate sales and management reports, CRM data, deal and action trackers, partner documentation, business requirement documents, SOPs, presentations, and operational follow-up records.
Key interfaces
Sales and KAM, Business Delivery & Development, senior management, technical and software teams, Finance, Commercial, OEMs, vendors, and customers.
Skills and qualifications
- Bachelor’s or master’s degree in any discipline; business or marketing preferred.
- 2 to 3 years in IT sales or the IT industry. Freshers are encouraged to apply.
- Comfortable with AI-powered solutions and how they address enterprise business problems.
- Able to identify AI-driven opportunities and explain their value to CXO-level stakeholders.
- Stays current on AI trends, enterprise technology, and commercial applications.