Bangla and English
Customers speak in the language they already use. Lyravo answers in both.
eGVoice AI
Your voice workforce that never sleeps — Bangla and English AI voice agents.
Answer every call in Bangla and English — inbound and outbound, day or night.
Why Lyravo
Every call answered. No extra headcount.
A voice agent that follows your workflows — and hands off to a person when it should.
24/7 coverage
Service, reminders, and follow-ups keep running after the contact center logs off.
Fewer missed leads
Engage incoming calls immediately instead of sending them to hold or voicemail.
Humans on the hard calls
Escalate complex or sensitive requests with context, so the customer does not start over.
Capabilities
One agent. Many voice workflows.
From first inquiry to follow-up, reminders, and retention.
Inbound service
Receive the call, understand the ask, answer FAQs, and route complex requests to the right team.
Outbound engagement
Qualify leads, confirm appointments, collect reminders, and run follow-ups without dialing every number by hand.
Appointments and orders
Book, confirm, reschedule, or cancel by voice — and run structured order workflows the same way.
Customer verification
Run identity and verification steps before a transaction, request, or service continues.
Human escalation
Hand off sensitive or exceptional calls with context so the customer does not repeat the story.
CRM and data capture
Write conversations into CRM and enterprise systems instead of leaving them stranded in the call platform.
How it works
Four steps to a handled call
Listen, understand, act on the workflow, and escalate when a person is needed.
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Step 01
Answer
Pick up inbound calls or place outbound ones — in Bangla or English.
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Step 02
Understand
Read intent and keep context — not a rigid “press 1 for sales” tree.
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Step 03
Act
Follow business rules, book, verify, remind, or capture the result into CRM.
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Step 04
Escalate
Pass complex or sensitive cases to a human with the conversation so far.
Who it is for
Built for high-volume voice
If repetitive calls keep growing faster than the agent bench.
Finance
Banks and insurers
Verification, reminders, and service calls — with cloud, private cloud, or on-premise deploy.
Care
Healthcare and telecom
Appointments, order status, and inbound FAQs without adding another night shift.
Scale
Contact centers
Handle concurrent conversations at volume and keep people on the calls that need judgment.
Results
What actually changes
More conversations. Faster response. Humans on the work that needs them.
Your customers are already calling
Turn every call into an opportunity
Answer in Bangla and English, follow the workflow, and keep a person on the calls that need one.
Always on
Inbound and outbound voice that does not stop at close of business.
Concurrent calls
Handle volume without matching it with a larger call-center workforce.
Languages
Bangla and English — the languages your customers already use.
FAQ
Questions teams ask
What is eGVoice AI (Lyravo)?
eGVoice AI, also known as Lyravo, is a multilingual AI voice agent from eGeneration PLC that answers inbound calls and places outbound calls. It understands what callers want without "press 1" menus, follows your business workflows, writes each outcome into your CRM, and hands complex or sensitive calls to a human agent with the conversation context.
Can eGVoice AI hold a phone conversation in Bangla?
Yes. eGVoice AI holds natural phone conversations in Bangla and English, including calls where the customer mixes both languages in the same sentence, which is how many people in Bangladesh actually speak. Because it is multilingual, it can also serve customers in other languages. When it cannot resolve a request, it escalates to a human with the call context.
What can eGVoice AI do on a call?
eGVoice AI handles inbound service (answering FAQs and routing requests to the right team), outbound engagement (lead qualification, follow-ups and reminders), booking, confirming, rescheduling or cancelling appointments and orders, and identity verification before a transaction continues. Conversations are written into your CRM or core systems. For website chat and WhatsApp, see eGConnect AI.
How many calls can eGVoice AI handle at the same time?
In its standard configuration, eGVoice AI handles 100 concurrent calls and runs 24 hours a day, 7 days a week. That lets a contact center absorb call spikes and after-hours demand without hiring for peak volume, while human agents stay on the calls that need judgment.
Can eGVoice AI be deployed on-premise for banks and insurers?
Yes. eGVoice AI can run in the cloud, in your private cloud, or fully on-premise, so banks, insurers and other regulated organizations can keep call audio and transcripts inside their own infrastructure.
Which industries use eGVoice AI?
eGVoice AI is built for high-volume voice operations: banks and insurers (verification, payment reminders, service calls), hospitals and telecom operators (appointments, order status, inbound FAQs), contact centers, and consumer brands. It is in use with a leading paint manufacturer in Bangladesh and with clients in the United States.
Does eGVoice AI replace human call-center agents?
No. eGVoice AI is designed to take repetitive, high-volume calls such as reminders, confirmations and routine questions, and to escalate complex or sensitive requests to human agents with the conversation so far, so customers do not repeat themselves. It extends coverage to nights and peak hours rather than removing the need for trained staff.
How much does eGVoice AI cost?
eGVoice AI is quoted per project rather than from a fixed price list, because cost depends on call volume, the number of workflows, integrations with your CRM or core systems, and whether you deploy in the cloud or on-premise. Call eGeneration PLC on +880 2 841 9177 or email info@egeneration.co for a quote.
Is Lyravo the same as eGVoice AI?
Yes. eGVoice AI is the product's name in eGeneration PLC's portfolio, and Lyravo is the brand the same voice agent uses at lyravo.ai. Both names refer to one product with the same capabilities.