Fits your stack
Deploy on the website, app, or internal systems you already run. No full rebuild.
eGConnect AI
Conversational AI that turns digital chats into opportunities.
A hybrid chatbot that fits your systems, brand, and workflows — without replacing what you already run.
Why this platform
Not a widget. Built for you.
AI plus your business rules — inside the stack you already operate.
Your workflows
Configure responses, handoffs, and integrations to match how the business actually works.
Brand-matched
Tone, UI, and design language follow your customer experience — not a generic chat bubble.
Humans when needed
Escalate complex or sensitive chats with context, so the customer does not start over.
Capabilities
One platform. Your workflows.
From first question to ticket, booking, or a person — inside CRM, ERP, and support tools.
Hybrid intelligence
Natural language where it helps, rule-based workflows where the process must stay exact — with context across the conversation.
Custom architecture
Built to your stack. Deploy on web, mobile, or internal systems — cloud or on-premise ready.
Deep integration
Connect CRM, ERP, CBS, calendars, ticketing, knowledge bases, and proprietary APIs.
24/7 support
Answer FAQs, run proactive engagement, and collect CSAT or NPS after the conversation.
Human escalation
Hand off when judgment is needed — with the conversation so far, not a blank ticket.
Voice as well as chat
Speech-to-text and text-to-speech when the channel is voice, not only typed messages.
How it works
Four steps to go live
Fit the architecture to what you already run — then keep refining after launch.
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Step 01
Discover
Map systems, workflows, and requirements so the bot fits what you already run.
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Step 02
Design
Configure the bot to your stack, brand, and operational processes.
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Step 03
Deploy
Integrate into the live environment without taking current operations offline.
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Step 04
Optimize
Watch performance, refine workflows, and add capabilities as the business grows.
Who it is for
More than a basic bot
If you need the conversation to follow real processes — not a canned FAQ tree.
Support
Customer and CX teams
24/7 answers, tickets, and escalation — without adding another night shift.
Growth
Growing businesses
An enterprise-grade chatbot on the systems you have now — without a full digital overhaul.
Enterprise
Complex ecosystems
Conversational automation across CRM, ERP, and support — with control over deploy and process.
Results
What actually changes
Faster answers. Conversations inside your systems. People on the chats that need them.
Your customers are already asking
Build conversations around your stack
Hybrid intelligence, your workflows, and a person on the chats that need one.
Always on
Automated support that does not stop at close of business.
AI + rules
Natural language where it helps, exact workflows where the process must stay exact.
Deploy models
Cloud or on-premise — fitted to how you already run infrastructure.
FAQ
Questions teams ask
What is eGConnect AI?
eGConnect AI is a conversational AI assistant from eGeneration PLC for website chat, WhatsApp and in-app messaging. It answers customer questions, captures what each visitor wants, qualifies leads, and routes conversations to the right person when a human is needed.
Does eGConnect AI work on WhatsApp?
Yes. eGConnect AI works on WhatsApp as well as website chat and in-app messaging, so customers can reach your business on the channel they already use.
Can eGConnect AI chat in Bangla?
Yes. eGConnect AI is multilingual. It chats in Bangla whether customers type in Bangla script or in English letters (for example, "ami account khulte chai"), as well as in English and other languages.
Can eGConnect AI answer from our own documents and policies?
Yes. eGConnect AI is configured to answer only from content you approve, such as product information, FAQs and policies, so its responses stay consistent with what your organization has signed off. This matters for banks, hospitals and other regulated organizations.
Can eGConnect AI hand conversations over to a human?
Yes. eGConnect AI routes and escalates conversations to human staff when a request is complex, sensitive or outside its scope, and passes the conversation history so the customer does not repeat themselves.
How does eGConnect AI work with eGVoice AI and eGCRM AI?
eGConnect AI covers digital channels (website, WhatsApp and in-app chat) and eGVoice AI covers phone calls. Within eGRevenue AI, both feed leads into eGCRM AI, so customers get consistent answers across chat and voice.