Position summary
A customer-focused System Engineer with 3–4 years of hands-on Microsoft infrastructure experience. The role implements, administers, troubleshoots, and supports enterprise Microsoft environments while working directly at customer premises. Communication, technical problem-solving, and customer management are essential.
Key responsibilities
- Install, configure, administer, and troubleshoot Microsoft Active Directory Domain Services (AD DS).
- Manage and support Microsoft Exchange Server 2019 environments.
- Administer and troubleshoot Exchange Online (Microsoft 365).
- Manage Windows File Server, including permissions, DFS, quotas, and shared folders.
- Deploy, manage, and troubleshoot Microsoft Configuration Manager (SCCM/MECM).
- Perform user administration, Group Policy, DNS, DHCP, and Active Directory replication troubleshooting.
- Monitor system health and resolve incidents within agreed SLAs.
- Perform server patching, maintenance, backup verification, and system upgrades.
- Work with customers to identify issues and provide effective technical solutions.
- Prepare technical documentation, implementation reports, and operational handover documents.
- Coordinate with internal teams and OEM vendors for complex issues.
- Provide on-site support at customer premises whenever required.
- Participate in planned maintenance, migration, and infrastructure deployment.
- Travel and work at customer premises; support maintenance windows or emergencies when required.
Skills and qualifications
- Bachelor’s or master’s degree in computer science, information technology, or a related field.
- 2–3 years in Microsoft infrastructure administration.
- Microsoft certifications (AZ-800, AZ-801, MS-102, or equivalent) are an advantage.
- Experience troubleshooting Microsoft server environments and Windows Server 2019/2022 administration.
- Basic virtualization knowledge (Hyper-V or VMware) is an advantage.
- Strong customer handling, communication, documentation, and analytical skills.
- Able to work independently at customer premises and under pressure.